Returns

How to Return or Exchange Online Orders

Exchanges

Due to the high demand of our products, the fastest way to ensure you can exchange an online order for the product you would like is to please go ahead and purchase that new product immediately from the website. Following that please fill out the returns form and following instructions from our Customer Service team, send the product back for a refund. We do not refund shipping charges and all products must be returned with original packaging in unused condition. Please note that we do not provide pre-paid shipping labels for returns.

Returns

Within 30 days of purchase online Marzocchi will accept returns of all returned with original packaging in unused condition. To initiate the return please fill out the returns form below and await contact by email from our Customer Service Team. Please note shipping charges will not be refunded.

Please pack and seal your return securely using a tracked and insured carrier service and send to:

FOX Factory
8333 Eastlake Dr #114,
Burnaby, BC V5A 4W2

Please write your RA number provided by our service team on the outside of the box for quicker refunds.